Ihre Aufgaben
- Persönliche, telefonische und schriftliche Unterstützung der Kollegen in IT-relevanten Fragen sowie Betreuung externer Dienstleister und Partner
- Unterstützung beim Auf- und Abbau von Rechnern inklusive Softwareinstallation und -konfiguration
- Einrichtung und Verwaltung von Benutzerkonten und Zugriffsrechten
- Proaktive Überwachung von Systemen und Netzwerken, um potenzielle Probleme frühzeitig zu erkennen und zu beheben
- Analyse und Beseitigung von Fehlern und Störungen bei anfallenden Hard- und Softwareproblemen
- Dokumentation von komplexen Anfragen im Ticketsystem
Ihr Profil
- Fundierte Ausbildung im IT-Bereich oder eine vergleichbare Qualifikation
- Erfahrung im technischen Support wünschenswert, idealerweise im First und Second Level Support
- Systematische Vorgehensweise bei Problemanalysen und -lösungen
- Solides technisches IT-Grundwissen
- Sicherer Umgang mit Hardwarekomponenten, Microsoft Windows, Linux sowie den MS Office Programmen
- Englischkenntnisse von Vorteil
The Math2Market - A Powerful Team
Math2Market GmbH is one of the leading companies in the fields of digital material development and digital rock physics. Our software GeoDict offers solutions that are used in a variety of industries worldwide. Large and renowned international companies and high-ranking research institutions and well-known universities are among our customers.
The expertise, experience, motivation, commitment, and personality of our employees are the foundation for the success of Math2Market. As a dynamic and fast growing owner-managed company with currently about 70 employees, we offer attractive development opportunities and growth perspectives in Kaiserslautern.
Expect flexibility and a large scope of tasks and responsibilities to suit your personal development, in line with your experience and inclination, and a positive working atmosphere in which high quality and challenging work is also fun.
Your Benefits at a Glance
- Work-Life-Balance: flexible working hours, home office arrangements, 30 vacation days, company yoga
- Personal and career development: Structured onboarding process, a variety of entry-level and advanced training opportunities, independent work with a great deal of creative freedom, integration in a well functioning team, challenging tasks and projects (also worldwide)
- Security: permanent employment in a continuously growing company, attractive compensation package, company pension plan, and company health insurance
- Corporate culture: flat hierarchies, short decision-making processes, open feedback culture, employee events
- Working environment: modern workplaces in spacious offices, excellent workplace equipment, on-site parking if required, free drinks (coffee, tea, water) and fresh fruit every day
